Privacy Policy for Lumistay

Effective date: January 1, 2025

Welcome to Lumistay on lumistay.site. We are committed to protecting your privacy while you interact with our smart home AI devices and services. This policy outlines how we collect, use, disclose, and safeguard your information.

Information We Collect

• Personal Data: name, email address, phone number, and postal address you provide when registering or contacting us.
• Device Data: technical details about the hardware and software of your smart home devices, usage logs, performance metrics, and settings information.
• Cookies and Tracking Technologies: information collected through cookies, web beacons, and similar technologies to enhance your experience and analyze site traffic.

How We Use Your Information

We use the information we collect to operate, maintain, and improve Lumistay’s services, personalize your experience, provide support, and communicate important updates or security alerts.

Cookies and Tracking Technologies

Cookies are small text files stored on your device to recognize your browser and remember your preferences. We use session cookies to maintain your login status and persistent cookies to enhance site functionality. You can manage cookie preferences through your browser settings; however, disabling cookies may affect site performance and features.

GDPR Compliance

If you are located in the European Economic Area, you have the following rights regarding your personal data: access, correction, erasure, restriction of processing, data portability, and objection to processing. To exercise these rights, please submit a request using our Contact Form. We will respond within the timeframe required by applicable law.

Third-Party Service Providers

We collaborate with third-party providers for hosting, analytics, customer support, and other services. These providers are authorized to use your information only as necessary to perform these services on our behalf and under strict confidentiality agreements.

Data Security

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means, no transmission or storage solution is completely secure.

Data Retention

Your data is retained only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. When information is no longer needed, we securely delete or anonymize it.

Children’s Privacy

Lumistay does not knowingly collect personal data from individuals under 16 without parental consent. If you believe we have collected information from a minor, please contact us so we can delete it.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Phone: +6587575172

Business ID: S7234709A

Submit requests or inquiries via our Contact Form.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The Effective date above reflects the latest revision. Continued use of Lumistay’s services after changes signifies your acceptance of the updated policy.